NHTSA Complaint #11623147 — 2018 HONDA ODYSSEY

The contact owns a 2018 Honda Odyssey. The contact stated while stopped, the accelerator pedal was depressed; however, the vehicle hesitated while accelerating. On another occasion, the contact stated that while his wife was driving, the message "Stop Driving when Safe - Transmission Failure - See Owner’s Manual" was displayed. The contact stated that his wife pulled over to the shoulder of the road and parked the vehicle, and the vehicle became difficult to shift out of park. In addition, the contact stated that the RPM occasionally fluctuated and there was a delay with the vehicle responding. The contact also stated that the transmission was shifting hard. The vehicle was taken to a local dealer where it was diagnosed with an internal cylinder failure and that the 9-speed manual transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken back to the same local dealer several times; however, no failures were diagnosed. The manufacturer was made aware of the failure by the local dealer to assist with the cost of the repair. The failure mileage was approximately 36,000.