NHTSA Complaint #11623043 — 2023 FORD F-150 LIGHTNING BEV

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11623043
Vehicle 2023 FORD F-150 LIGHTNING BEV
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

Bought an electric truck in May of 2023 that is frequently malfunctioning while on the road. Turn signals and hazard lights becoming unusable. Gauges w/ speed are turning off and on while driving. All safety features become disabled. Video of multiple occurrences are available and have been submitted to ford. Would someone please help me and atleast reach out to see the videos of what this truck is doing. I have extensive documentation of my attempts to get this vehicle repaired or off the roads through the BEV specialist. My emails are ignored and my phone calls are put in endless loops before being hung up on. I have been trying for 6 months to get them to make my truck safe. I’m scared me and my family or possibly other motorist are going to be hurt if this situation is not fixed. I know I shouldn’t keep driving it but I have to get to work. Purchased an extended warranty for thousands of dollars but after taking to 3 dealerships multiple times a piece no repairs to the computer have been made and they literally have documented they are trying a temporary method for “testing” out unproven “wire overlayment” to bypass an issue with a harness bc they dont want to “condemn” an expensive module on the truck. The computers that control this electric vehicle are failing and I’m scared what is going to happen when if completely goes out while I’m driving at 70 on the interstate. If someone would please look at the service transcripts, my emails to ford, and videos of this vehicle malfunctioning I would be sincerely grateful and appreciate any guidance.

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