NHTSA Complaint #11622859 — 2017 NISSAN PATHFINDER

On Sunday [XXX] while driving to Savannah Georgia to attend a funeral my 2017 Nissan Pathfinder broke down. I was able to coast off the road out of traffic in the pouring rain. I had the vehicle towed to Statesboro tire and brake in Statesboro Georgia who was in network with my extended warranty company. On May 20th 2024 I was told the engine failed due to metal in the oil. They opened a claim and diagnosed the issue. The warranty company requested the oil pan be dropped and pictures to be submitted to them to continue with the claim. Upon further inspection there was sludge and noticeable metal in the oil pan. My extended warranty company denied the claim. I asked if i could submit my maintenance records to prove the vehicle had been maintained. I was told no by the warranty company and statesboro tire and brake didn't even submit them for me. So I had to pay for the work test had been done and have the vehicle towed back to Grovetown Ga. which is where I live. I contacted Nissan consumer relations at this point not knowing what else to do. They opened a claim and I then had the vehicle towed to the Nissan dealership near me. Which they did another diagnosis and the claim through them was also denied. I purchased this vehicle used from CarMax in Augusta Georgia with 41502 miles on it. Upon purchasing the vehicle I maintained the vehicle keeping up with all of the manufacturers recommendations for maintenance and service. I contacted CarMax to see if they could do anything because they are who I purchased the vehicle from. The service manager at CarMax was able to submit my records to the extended warranty company and the claim was approved. The engine is being replaced after almost 6 months of persistence. It is a used engine but at least it's a new engine to me. On [XXX] the vehicle had 100573 miles. There were no warning lights. The vehicle had no issues until it just died on that date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)