NHTSA Complaint #11622490 — 2018 GMC CANYON

The contact owns a 2018 GMC Canyon. The contact stated while the vehicle was parked, the contact attempted to remove the key fob from the ignition, and the key fob was stuck. There was no warning light illuminated. The contact stated that the gear shifter was in park(P) but the contact was unable to remove the key fob. The contact restarted the vehicle and shifted into other gears several times to remove the key fob. The vehicle was taken to the dealer where it was diagnosed that the gear shifter assembly had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,500.