NHTSA Complaint #11622188 — 2012 HONDA CROSSTOUR

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11622188
Vehicle 2012 HONDA CROSSTOUR
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Car was due for timing belt maintenance at 100k miles. Timing belt and related parts were changed August 2023. I was told belt will last 100k miles. October 2024, 13.5 months later, the belt fails and causes catastrophic damage to the engine. My son had to push the car to the side the highway when this happened. Honda service said the engine is “toast” and is a cost of $7,000 to be replaced. Reached out to Honda corporate for help due to defective part. They said the part had a 12 month warranty and the car is too old to help you. I can only trust the people but so much but I should be able to trust the parts when they are OEM. Disappointed Honda no longer stands behind it parts.

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