NHTSA Complaint #11622005 — 2013 KIA SOUL

The contact's daughter owns a 2013 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. The contact's daughter was able to drive to the contact's residence. Additionally, the contact stated that while his daughter was driving 40-50 MPH, the vehicle started shuddering, and there was smoke coming out from underneath the hood. The vehicle stalled. The driver was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine had seized and needed to be rebuilt or replaced. The dealer informed the contact that the vehicle was not covered under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.