NHTSA Complaint #11621929 — 2010 CHEVROLET COBALT

Internal mechanism of the driver-side door handle broke and the door would not open from the inside. Tne dealership confirmed that the inside door ah glue is broken. The cable retainer snapped apart and the cable cannot stay connected. This might be available for inspection. Driver must exit the vehicle by crawling over to the passenger side. The problem has been confirmed by a Chevrolet dealer. There were no warning lamps or messages. The manufacturer no longer makes this part and it could not be replaced. Service description says that the customer had an electrical concern and that the door would not unlock from the inside. This was inaccurate. It was mechanical. The door could unlock, it could not open. The dealership would not let the diagnosis proceed until the customer agreed to that statement. The dealership inaccurately recorded the mileage.