NHTSA Complaint #11621789 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that upon starting the vehicle, the RPM raised to high with heavy white smoke coming from the tailpipe. The check engine light warning light was illuminated. The vehicle was initially taken to an independent mechanic where the ignition coils and spark plugs were replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic, and it was determined that there was a coolant intrusion in cylinder #3. The contact was informed that the head gasket needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.