NHTSA Complaint #11681531 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes indicating an engine misfire. The contact replaced the ignition coils; however, the failure persisted. The contact stated that while replacing the spark plugs, the spark plug thread of cylinder #4 remained stuck in the cylinder head. The vehicle was taken to an independent mechanic, where the contact was informed that the spark plug thread might be stuck because the cylinder head had melted around the spark plug thread. The mechanic determined that the cylinder head needed to be replaced. The dealer was notified of the failure and recommended the cylinder head replacement. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an undisclosed recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.