NHTSA Complaint #11621758 — 2015 CHEVROLET COLORADO

The contact owns a 2015 Chevrolet Colorado. The contact stated while driving 40 MPH and attempting to make a right tun, the vehicle unexpectedly lost power steering functionality and the steering wheel locked, causing the vehicle to drive straightforward towards a ditch. The contact immediately depressed the brake pedal and stopped the vehicle. The contact was able to reverse into a safe location. The vehicle was towed to the residence. The contact stated that the power steering was functional the following morning, and the vehicle was taken to the dealer, where it was diagnosed and determined that the steering gear had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V213000 (Steering) because the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and offered monetary assistance in purchasing a new vehicle. The failure mileage was approximately 127,977.