NHTSA Complaint #11621625 — 2019 VOLVO XC90

UNKNOWN OR OTHER issue reported to NHTSA

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2 Injuries

Complaint Details

ODI Number	11621625
Vehicle	2019 VOLVO XC90
Component	UNKNOWN OR OTHER
Date of Incident	October 16, 2024
Date Filed	October 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The chrome trim started peeling on the center console, near cup holders. This revealed a razor sharp edge on which I cut my finger. All of the exterior door handles have chrome trim and are peeling. Last week my [XXX] daughter cut her finger as a result of a sharp peeled chrome edge. Many reports of this on volvo forums. Some dealers will repair for free, others want to charge for this defective, safety hazard. My service provider said they could not fix for free and wanted $3800 for the repair. This is a known issue and a safety hazard that Volvo is not addressing, see for example: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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