NHTSA Complaint #11621594 — 2020 NISSAN SENTRA

The contact owns a 2020 Nissan Sentra. The contact stated while driving at undisclosed speeds, the steering wheel had an excessive amount of play. While driving over a pothole, the vehicle shook abnormally. While reversing, there was an abnormal thumping sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle should not be driven. The mechanic determined that the steering rack was badly worn, and the tie rod needed to be replaced. The vehicle was towed to the local dealer, who informed the contact about NHTSA Campaign Number 23V581000 (Steering). The dealer diagnosed the vehicle and determined that the steering rack and tie rod needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 32,000.