NHTSA Complaint #11621273 — 2021 RAM 1500

The contact owns a 2021 Ram 1500. The contact stated while driving at various speeds, the tailgate unlatched unintendedly. The contact was able to close the tailgate; however, the tailgate had since failed to unlatch and was no longer able to be opened. After inspecting the vehicle and researching the cause of the failure, the contact concluded that the tailgate was out of alignment. The dealer was made aware of the failure but had not inspected, diagnosed, or repaired the vehicle. The dealer informed the contact that the VIN was previously included in NHTSA Campaign Number: 22V904000 (Structure). The manufacturer was made aware of the failure and confirmed that the vehicle had already received the one-time free repair under recall. The failure mileage was 68,000.