NHTSA Complaint #11621263 — 2015 MERCEDES-BENZ GL350
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK issue reported to NHTSA
Complaint Details
| ODI Number | 11621263 |
| Vehicle | 2015 MERCEDES-BENZ GL350 |
| Component | LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
On Mercedes GL350, the trunk/ hatch door will not open from outside. It just stopped working. Therefore, I tried to open it from inside, but there is no manual latch inside to open the trunk/ hatch door. It is a safety issue. The dealer, Mercedes Benz of Richmond, 8225 West Broad Street, charged $235 to open the hatch door. The dealership billed total $1322.48 (after 10% discount $1219.66) to replace the latch and its motor. Kindly help the GL350 owner to have latch installed inside open the door in case of emergency.
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