NHTSA Complaint #11465485 — 2015 MERCEDES-BENZ GL350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11465485
Vehicle 2015 MERCEDES-BENZ GL350
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Took to South Bay Mercedes dealer in Torrance because of engine light on. Cause: "Obsolete CDI Control Unit Software" Repair: "Updated to latest software version" Charge: $224.99 because "not covered by Emissions Warranty Extension" Do not understand how Mercedes Benz does not provide a critical software upgrade for free or under a recall? Modifications to the diesel engine and its software done less than a year ago.

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