NHTSA Complaint #11621037 — 2025 BMW X5

The contact owns a 2025 BMW X5. The contact stated while driving 20 MPH, there was a loud screeching sound detected. While reversing there was a noticeable loud screeching sound heard. While making a turn, there was an abnormal knocking sound detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.