NHTSA Complaint #11620755 — 2019 HYUNDAI SONATA

In April of 2024 initially the car was under warranty. I took my vehicle to the Edmond Hyundai dealership to see why I kept having to put oil in the car in between oil changes. The dealership said iI needed an oil consumption test to determine if the loss of oil amount was excessive. They changed the oil and i drove it 1000 miles and returned it to the dealership. They said it was was around 1 quart low, which is acceptable and "normal". This isn't normal. I tried to get them to check the engine again and do other tests but they wouldn't. It is now October of 24' and I am still putting oil in between oil changes because the light comes on. I took the car back to the dealership on 10/19 and they said the only thing they could do is another consumption test to determine if the oil loss is excessive. I asked them to do a more thorough check of the engine and cited the previous time I brought the car in for the same issue that was not resolved. The mileage is now just over the warranty threshold, but they are still wanting me to pay for whatever service needs to be done to the vehicle, whether it's a combustion cleaning or a new engine. The safety of the car is of concern now and since this car is driven by the three drivers in the family, I do not want them put at a risk on the road if something fails because of oil loss and engine seize. Hyundai needs to be held accountable and honor warranty, safety, and service. The dealers need to help the customer and go above and beyond. The staff at Edmond Hyundai kept going back to the consumption test and all the steps they need to follow before they could send in a submission for doing a combustion cleaning when clearly there was an issue. I am beyond frustrated with the lack of concern for safety and customer satisfaction.