NHTSA Complaint #11620607 — 2014 KIA OPTIMA

The contact owns a 2014 Kia Optima. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle suddenly went into LIMP mode. The contact was able to pull to the side of the road. The contact then drove to the residence. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that an unknown software update regarding the engine knocking was previously performed on the vehicle. The dealer informed the contact that the vehicle could not be covered due to the rebuilt title. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 138,000.