NHTSA Complaint #11620249 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. The vehicle failed to detect that the vehicle was in the park gear. The vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. A local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,000.