NHTSA Complaint #11620205 — 2024 BMW 530I

The contact owns a 2024 BMW 530i. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control ESC, Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was driving at approximately 10 MPH and slowing to park her vehicle. The contact stated that she had depressed the brake pedal, however the vehicle was not stopping. The contact continued forward and she swerved to avoid crashing into a wall and stopped the vehicle on top of bushes. The vehicle was not damaged. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the brake system was operating correctly. The vehicle was not repaired. The contact stated that the loss of braking power had occurred prior to her receiving the recall notice. The contact stated that she called the dealer and was advised that parts were not available. The failure mileage was approximately 3,600. VIN tool confirms parts not available.