NHTSA Complaint #11620197 — 2020 NISSAN SENTRA

[XXX] 06/29 637 1). A feature of the Auto Intelligent Headlight feature is not working on 2020 Sentras, all trims. During the daytime (rain or snow) when the windshield wipers are turned on and swish back and forth 4 times, it’s supposed to automatically turn on headlights (which also turns on tail lights so you’re not rear ended). 2). Additionally, when the headlights are in “Headlight” mode (not automatic mode), the owners manual states when the engine is turned off and the door is opened you will get both an alarm chime and a visual warning on the drivers display that lights are on and to turn them off. Just like any normal car going back for 20 years. Well it doesn’t work in 2020 Sentra. Only way I can get feature to chime or show the display warning is to toggle the headlight control switch to “Parking Lights” and back to “Headlights”!. Of course, if I can remember to do that I could remember to turn off the headlights! Auto Intelligent Headlights is explained on the Nissan website, and the 2020 Sentra Brochure States it as a standard feature on all trims. I also have a personal letter from Nissan stating 2020 Sentras have all of this feature. [XXX] Intelligent Auto Headlights | Innovation | Nissan’s Intelligent Auto Headlights: Nissan’s various technologies, including electrification, autonomous drive, connected car & service, mobility service, and energy management, are introduced. [XXX] [XXX] It doesn’t work. I contacted Nissan Consumer Affairs, after 2 months and being handed off to 2 customer service reps they finally sent a Corp DTS Rep to look at car. After 4 hrs examining it, he contacted the internal only “Nissan Tech Talk”, only for Nissan mechanics and you must have a dealer code to access, not for the public. Turns out, they knew that due to a new wiring system in the 2020 Sentra’s those features and a fog light auto feature don’t work! Apparently it’s a defect, I was never notified they INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)