NHTSA Complaint #11619767 — 2015 KIA SORENTO

What component or system failed or malfunctioned? The engine began leaking hot air bubbles into the cooling system, causing hot coolant to leak into the harness and parts of the car. Is it available for inspection upon request? No, the manufacturer has responded that it does not cover the warranty because it is in another country, although the brand is present there. How was your safety or the safety of others put at risk? When heating the system there is a risk of burst hoses or catastrophic damage to the systems when driving and therefore risk of explosion or fire. Has the problem been reproduced or confirmed by an independent dealer or service center? Yes, through an independent service center in the country where the vehicle is currently located. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Mechanical technicians state that it is a factory defect. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No warnings, just hot coolant splashing onto the engine. Kia Sorento is a family vehicle, which we could not enjoy due to engine failures. Considering the timely maintenance, the brand must respond for the risk we ran by driving a vehicle with a catastrophic engine failure.