NHTSA Complaint #11619688 — 2015 VOLKSWAGEN JETTA

My Volkswagen vehicle (Jetta Model 2015, MOdel 4DJSA, VIN [XXX] ) had a first event on [XXX] where the car suddenly stop in the middle of [XXX]. The car was taken to Volkswagen at Inver Grove and the cause was related to failure in a piston. The car was fixed without cost as it was covered by the guarantee of the vehicle. Again, around [XXX], the car again suddenly stopped working and needed to be thawed to Volkswagen at Inver Grove, the diagnosis done was extreme misfires on all cylinders that cause the car to die while in operation. The root cause was due to excessive oil inside the cylinder. In this occasion, the repair would not be covered under the guarantee and thus the option provided was to replace the motor at an estimated cost of $11,000 USD which is above the cost of the vehicle. It is important to notice that the car was routinely checked and serviced by Volkswagen at Inver Grove during the time we have owned the vehicle. There were not diagnostic tools that we could have to address this issue, to our knowledge there is nothing we did to cause this catastrophic failure. This recurrent incident could be likely a manufacturing issue and thus it is not caused by the user. The damage of the cylinder was not isolated to just one, all four have the same issue. Our car is currently parked (we are paying storage insurance on it) and we cannot use it. Our ask is for Volkswagen to repair the vehicle at no cost to us as we were not at fault for this issue. We kindly ask you for your support on this matter. Respectfully. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)