NHTSA Complaint #11619533 — 2019 CHEVROLET IMPALA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11619533
Vehicle 2019 CHEVROLET IMPALA
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

Several different instances I've had my parking brake release as soon as I go to move after being parked for a long period of time. (I never set my parking brake to begin with so I don't understand why it keeps telling me it's released) Once it tells me it's been released, it's followed by a rough jersey of the car and then I'm able to move. Ever since I bought the car, there was a small shake. The dealer had to cover the front strut assemblies that were going out at the time of purchase; but since then the shake is unbelievable. I've put tires on, checked all parts of the chassis, and don't see any visible defects that would cause the shake. They have no answers or ideas of how to fix it for me. The faux metal ring around the cupholders on the center console has been cracking since the date of purchase and it finally caught on a cup and broke and has cut myself and my child several times. I had to end up ripping the trim off just to be able to use the cupholders. Lastly, the car seems like it's not gaining enough power sometimes. I keep up on services and general maintenance, and nothing seems to help. It sounds like the exhaust is leaking, and again, there are no visible defects when looking under the car.

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