NHTSA Complaint #11619294 — 2021 HONDA PILOT

The system that is malfunctioning is the transmission. It is randomly shifting into neutral while at stop lights and while driving down the roads. This is an unsafe problem because the vehicle has to stop and be turned off then restarted before the transmission will allow you to change into drive. Stopping in the road on multiple occasions due to not being able to move to the side, has been causing hazardous conditions and near accidents on several occasions. The problem is random and when taken to the dealer for the issue, they test drove it for a few minutes and said they couldn't see the issue happening. They stated that we should just wait until it is happening more often and then come back. I have done a quick internet search for the issue and it has popped up in many Honda forums and sites. It seems to be a somewhat common problem. Honda seems to act unaware of the issue. Our insurance is aware of the issue but it has not been checked by anyone other than the dealership service department. There were no warnings or lights to indicate an issue before during or after the problem.