NHTSA Complaint #11619238 — 2016 CHEVROLET VOLT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11619238
Vehicle 2016 CHEVROLET VOLT
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My 2016 Chevrolet Volt loses power while driving and the "propulsion power reduced" warning message appears. This has happened multiple times in the past few weeks and it is very dangerous losing power while traveling. After taking it to a Chevy dealer for service, they advised that it was an internal failure of the BECM (battery energy control module) and that it would need replaced. After searching online it appears that this is a common issue with the Chevy Volt models from 2016 - 2019. So much so that GM extended a special warranty to cover this failure up to 15yrs and 150,000 miles. Unfortunately for reasons I still don't understand, I was informed that my vehicle is not covered under this special warranty despite it specifically being the year and model that is affected. My vehicle currently has 93k miles and was purchased in 2016. So I am just outside the original 8 year 100k mile warranty but thought I was covered under this new special coverage given that this is an issue that GM is clearly aware of. I was also shocked to find out that there apparently was never a recall for this issue. My wife and child normally take this vehicle across town at highway speeds and I'm lucky the issue only happened to me. I fear for those who brought their vehicles and are not aware of the issue and will be told that theirs isn't covered as well.

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