NHTSA Complaint #11619213 — 2017 CHEVROLET VOLT

Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues