NHTSA Complaint #11619039 — 2015 KIA SOUL

The car has consistently burned oil, and I’ve had several engine-related repairs: 09/2022: Camshaft replaced. The check engine light came on again, but I was told the camshaft was fine and that the car just needed an oil change. 04/2023: Check engine light came on, AutoZone diagnostic code P0011. 06/2023: Check engine light on again, AutoZone diagnostic code P0011. 09/2023: Check engine light on again AutoZone diagnostic code P0011. 06/2024: Check engine light came on AutoZone diagnostic code P0014. 07/2024: check engine light on-taken to Firestone Auto for an oil change 07/2024: check engine light on- car to Christian Brothers Automotive, where the camshaft and timing chain belt were replaced. Documented a knocking sound in the vehicle. 09/30/2024: Vehicle shook violently on the highway, sputtering as if the engine would fail. Check engine light came on after car began to shake. 10/2024: We Care Auto diagnosed the car. I was told the engine needs replacement due to misfires, low compression, and no oil in cylinders 2 and 3. Safford Kia Brown of Manassas recommended replacing the ignition coil, spark plugs, and conducting a fuel induction service, diagnostic, and synthetic oil change. Given the car’s engine history, I don’t believe this will resolve the root problem, and it’s likely the car will need more repairs soon. Driving under these conditions compromises my safety and the safety of others, increasing the likelihood of a life-threatening situation. Per Motor and Wheel and Fast Company, the December 2020 recall addressed engine issues and fire risks in Kia Souls from 2014-2016. Owners reported hearing knocking noises before their engines failed or caught fire while driving. Some saw smoke before safely stopping, highlighting the dangers of unnoticed warnings. CarMax's warranty acknowledges the issue and is willing to authorize repairs, so I would like to know why Kia will not honor this as well. I ask Kia to reconsider and investigate further.