NHTSA Complaint #11618750 — 2024 VOLKSWAGEN ATLAS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11618750
Vehicle 2024 VOLKSWAGEN ATLAS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I was driving about 75 mph when my car alerted me that the engine had stopped and I needed to pull over immediately. The wheels continued to turn and the car was stuck in neutral. I pulled over and tried to push the SOS button which did not connect. I then tried to restart my car and it started but would not shift out of neutral. I called the police for help and my brand new car had to be towed. The tires then froze up after being put on the tow truck and would not release- even though the car was in neutral. When the car finally did start and shift after getting to the dealer ship, the car told me it was in emergency transmission mode. My safety was most definitely put at risk because my car turned off on the interstate for no apparent reason - i luckily was able to get to the emergency lane. I have taken it to the shop and of course they could no replicate this issue- there were no lights prior to this

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