NHTSA Complaint #11618713 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V530000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000. The VIN was not available.