NHTSA Complaint #11618655 — 2019 SUBARU OUTBACK

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11618655
Vehicle 2019 SUBARU OUTBACK
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

rccd email. nhsta david chin on 04 envoy vin and smog cali fraud.. ended case sold vehicle to pick a part. did not sur dealer. purchased 1 month later Carmax Ontario california 2019 subaru outback. nhsta states moonroof and pedestrian braking for ev and hybrid u5 engine. this outback has no moonroof nor is it an ev or hybrid. owned by enterprise rent a car and subaru santa monica prior as grey in 2019 then tungsten metallic 2019-2020. unsure of vehicle history accident reported 2022. subaru of america and san bernardino states aftermarket bolt installed carmax has the vehicle for $1400-1750 in repairs they did not notice @ sale [XXX]. to me [XXX] [XXX]. they are currently repairing radiator cooling system suspension. and i believe the vehicle has never gone a 125point inspection and may have other issues elsewhere. the battery is caved in indented bulging out on plastic and subaru and carmax both say it meits their specifications as it holds a charge. and will not replace it. the electrical system flickers lights. and carmax allowed me to drive the vehicle for 3 weeks 2000 miles. ynknowing the suspension and right tire wobble before and after carmax alignment. stating the vehicle was safe and operable as subaru of san bernardino stated it may be dangerous and american tire depot san bernardino showed and said the same as subaru of san bernardino suspension defects that carmax never noticed before or after sale and said the vehicle was fine. been to carmax 10 times over 3 weeks 300 miles in the car. gas time etc. michael service manager carmax ontario and pedro of subaru of san bernardino preston of subaru ontario both service techs know me well as of now the vehicle is at carmax ontario. and i believe the vin may have been reprogrammed swapped and mileage incorrect on the vehicle. as loose and missing nuts under glove box gad pedal. and plastic housing under steering wheel dash is missing clips like some precious got into elec system?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

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