NHTSA Complaint #11618394 — 2018 CHEVROLET SILVERADO 1500

The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 55-60 MPH, the vehicle started to overheat. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump had failed, causing the fan belt to be damaged. The mechanic replaced the fan belt and the water pump; however, the mechanic installed an incorrect water pump on the vehicle. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed and determined that the fan belt and the water pump needed to be replaced; however, the water pump was on a national backorder. The vehicle was not repaired and remained parked at the residence for 3 months. The manufacturer was notified of the failure and confirmed that the part was on a national backorder. The manufacturer declined to repurchase the vehicle. The failure mileage was approximately 119,000.