NHTSA Complaint #11617906 — 2023 JEEP COMPASS

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11617906
Vehicle 2023 JEEP COMPASS
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.

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