NHTSA Complaint #11617899 — 2016 HYUNDAI SONATA

My 2016 Hyundai Sonata (pearl white) paint is peeling in many parts of my car. I went to Delray Hyundai where I purchased it in 2019. In August of 2023 I showed a supervisor and she set up an appointment for me to bring in the car for pictures. After Delray Hyundai took pictures I waited and waited to hear from them. I went to the dealership and spoke to the supervisor I was dealing with and she keep giving me excuses why they couldn't do it at that time, she keep telling me they didn't have a loaner car for me, to call or come back. I was frustrated but felt like they were going to take care of the problem. Her name was Piper. Finally after many months I was told they wouldn't do anything for me, and I was told by a worker to try Coconut Creek dealer because they have a paint dept. Well I'm [XXX] old and by myself and I cannot get there. It's very far away and I would have to travel [XXX]. I asked if they would bring the car there for me and was told no. I called Coconut Creek Hyundai and they told me no they couldn't help me. I love my Car and always got compliments on it but it's peeling so bad that it looks awful and I would never get the true value if I traded it in because of the failed paint. I have read and seen pictures of many other people on the internet that have the same problem. Can you please help me. Now it's more than the one side the other side of the car is peeling Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)