NHTSA Complaint #11617746 — 2013 FORD F-150

I took my 2013 Ford F150 in on Feb. 15, 2019 due to a recall. They reprogrammed the software, only took a few minutes. This is recall #19S07. It was due to the truck possibly shifting from any gear into first gear suddenly. Very dangerous. I did not have that problem before or since the recall until one week ago. Pulling onto the highway, RPM's went very high (3500-4000) even though I was only going est. 25 MPH. My speedometer showed "0". This problem comes and goes and now I feel completely unsafe driving my truck. I contacted Ford customer service and I do not think they will fix this unless I cover the tab. I feel that this is unfair. I have taken it in and left it all day but they did not get to it, my local Ford dealer is out until mid November for service. My truck now gets stuck in first gear or downshifts into first gear and the instrument display goes wacky, no speedometer, etc. I noticed a green wrench icon light up yesterday when this happened. Over 1.2 million F-150's had this problem. Over 100,000 trucks did not receive the proper PCU reprogram and need new reprogramming. I believe my truck is one of these as I am now having the exact issues that the recall was supposed to solve. Fortunately, I have not been travelling at high speeds when this happens but this problem can cause the transmission to shift from any gear at any speed into first gear, which could be life threatening. According to Ford, it is the powertrain control module software that causes this problem. Trucks built at Dearborn Assembly Plant, 4/28, 2010 to 10/28, 2013 and Kansas City Assembly Plant, 5/18, 2010 to 11/18, 2013 have this problem. My truck's manufacture date is March 2013 so it falls into both of these timeframes. I feel that this is a severe safety issue and could result in serious injury or even death. I think that because the 2019 service recall did not solve the issue, since my truck has these exact things going on with it, Ford is responsible. Thnx