NHTSA Complaint #11617704 — 2024 KIA EV9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11617704
Vehicle	2024 KIA EV9
Component	UNKNOWN OR OTHER
Date of Incident	October 2, 2024
Date Filed	October 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Twice so far my EV9's main screen and the HUD have gone blank. This leaves me with no way to view my speed, alerts, etc. The only way to fix this, as far as I can tell, is to disconnect the 12V battery for a period of time and then reconnect it. It is extremely dangerous to not know how fast you are driving and to not have any other information, including driver alerts. And the fact that there is no way to reset the system without a great deal of effort (and a 10mm socket wrench) makes this extra hazardous.

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