NHTSA Complaint #11617639 — 2018 MAZDA CX-5

The infotainment system on the Mazda consistently glitches causing vehicle settings to be changed while the vehicle is in motion or stopped. The volume changes, navigation settings change, maintenance settings change including door settings and any setting that can be controlled by the touch screen. If a phone is connected to the system it will make calls and stop volume on system. Additionally, when reversing and the back up camera is enabled/used the screen glitches and you can no longer see a large portion of the rear view - making it a very large safety hazard. There are thousands of people who report this and little has been done for years other than people being charged for an entire replacement and the issue just comes back. Please see duffy v. Mazda, filed this year. There has also been another Mazda model where the infotainment was identified by nhtsa to be faulty - the repair period was extended 7 years but has been expired for years now - it has not covered any of the CX models. Dealers are very aware of this.