NHTSA Complaint #11617542 — 2019 HYUNDAI SONATA

Around the 70,000 to 80,000 mile range, I began to notice that I needed more frequent oil changes. Additionally, when making turns, the oil pressure light would illuminate. I reported these concerns to the service manager, Steve Purvis, at Noblesville Hyundai, who advised that the light simply indicated the need for an oil change. Due to the ignorance of Steve Purvis, I took my vehicle to Hyundai of Carmel, where the issue was not addressed until I reached 97,000 miles. During this time, the valve covers were replaced twice, yet there were no active leaks, and the problem persisted. Hyundai subsequently denied my request for an oil consumption test to further diagnose the issue. I then took my vehicle to a different shop, where a mini oil consumption test revealed that my car burned over 2 quarts of oil from Friday to Monday. Additionally, my start/stop system has ceased functioning, preventing me from starting the vehicle. I have also noted that there are open recalls for Hyundai vehicles, yet my VIN is not recognized under these recalls. I have incurred significant expenses related to these ongoing issues. My safety has been put to risk because the oil can burn completely out and cause the car to break down in the middle of traffic like it has before. Hyundai dealership has confirmed the car has an oil burning issue, as well as an independent shop by the name of Auto Tech in Indianapolis. Auto Tech has also confirmed that the start/stop system is causing my car to not start. The oil pressure light is not consistent when my oil gets low. Some times it comes on, other times it does not.