NHTSA Complaint #11617464 — 2017 RAM 2500

In July of 2020 my 2017 RAM 2500 ABS and Service Electronic Brakes warning lights began illuminating intermittently. My vehicle had 12,343 miles on the odometer at the time and was three years old. There was no noticeable change to the brake performance. The vehicle was brought into a RAM dealer for service which found code C0020-01 ABS Pump Motor Control-General Electrical Failure present with Starcase #S2005000004 instructing the replacement of the hydraulic control unit. This corrected the issue until August of 2024 when the above warning lights began illuminating again, intermittently, but in increasing frequency. The issue was diagnosed by a RAM dealer with the same code as above (C0020-1) and the recommendation to again replace the hydraulic control unit. My vehicle had 30,901 miles on the odometer at the time. The total for the service in 2020 was $984.89 and in 2024 $698.46 for the second replacement of a component within 5 years. Understanding that there was no recall ever issued, the ABS and Stability/ Traction control systems are designed to provide safety to vehicle occupants in heavy braking or loss of traction situations. While there was no noticeable difference in brake function, the presumption is that if there are warning lights activated, there is an unknown issue with the brake system which could result in brake failure. Further, the requirement to replace the same part twice in 30,000 miles at a total cost of $1,683.35 does not seem reasonable. Many owners have posted similar issues with this component with no apparent resolution other than to continue to replace the component when it fails. The component can be inspected, however it is currently installed on my vehicle.