NHTSA Complaint #11617435 — 2014 MERCEDES-BENZ AMG CLA45

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11617435
Vehicle 2014 MERCEDES-BENZ AMG CLA45
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

.I PURCHASED BRAND NEW VEHICLE FROM CARMAX OF OAKLAWN , WHO IMPORTED THE VEHICLE FROM NAPERVILLE IL IT CAME WITH 90 DAY GAURANTEE OR MONEY BACK.I THEN DROVE TO FLORIDA 2 WEEKS AFTER PURCHASE OF THE VEHICLE OF WHICH MY BOYFRIEND [XXX] AT THE TIME CAN ATTEST THE VEHICLE DROVE AMAZING.UPON MY ARRIVAL I WAS HAVING ELECTRICAL ISSUES WITH THE ECO DRIVE AND THE COMPUTER CODED AND DISAPPEARED 3 TIMES. I CONTACTED CARMAX 800 NUMBER THEY ADVISED ME TO BRING IT TO THE DAYTONA BEACH AUTOMALL CARMAX WHO THEN REF ME TO THE DAYTONA AUTOMALL MERCEDES BENZ DEALER TO BE SERVICED. MERCEDES SERV REP "SAID WE DONT DEAL WITH CARMAX" AND SENT ME BACK TO CARMAX AFTER MY SERV REP INSTRUCTED ME TO BRING THE VEHICLE THERE. SO THEN I WENT TO CARMAX WHO THEN DELIVERED THE VEHICLE TO MERCEDES BENZ OF DAYTONA. I WAS GIVEN A LOANER VEHICLE OF WHICH MY PERSONAL ITEMS DISAPEARED FROM "CONVIENTLY LEGAL DOCUMENTS AND FILES" THEY REPLACED BOTH BATTERIES IN THE VEHICLE AND (4)TIRES CLAIMING IT WOULD FIX THE PROB . SOON AS I PICKED UP THE VEHICLE I INFORMED THEM THAT IT WAS NOT RIGHT AND NEEDED THE ADVISOR TO CONTACT ME ASAP. I CONTINUED TO HAVE MULTIPLE ELECTRICAL, FUEL AND COMPUTER INDICATIONS. THE VEHICLE IS NOT THE SAME CAR. I ALSO COMPARED MY VIN NUMBER THROUGH MERCEDES AND EXPRESSED A DIFFERENT MODEL OF VEHICLE. THEY CLAIMED THAT IT WAS DO TO SYSTEM BEING OUTDATED AND THAT THERE IS NO UPDATE FOR IT. SO WHY DO MY EMERGENCY SAFETY ITEMS SHOW AN ELECTRIC CAR ? DIFFERENT MODEL THE CAR STATES ITS A CLA 45 AMG. FUEL BURNS VERY QUICKLY ENGINE IS LOUDER AND I AM NOTICING A GRAYING IN MY HANDS AFTER EXCESS DRIVING ALMOST LIKE BLISTERING , THE ENGINE SOUND IS NOT CORRECT AND THE COMPUTER KEEPS JUMPING HUNDREDS OF MILES SAYING ITS OVER THE PACKAGE IN AN EXCESS OF 200 MILES PER DAY AT TIMES . TPM SYSTEM IS NOT WORKING CORRECTLY. MILEAGE IS NOT RECORDING ACCURATELY, PASS AIR BAG SAFETY GOES OFF, OF WHICH I ADDRESED THE POSS RECALL I FOUND. THEY REFUSED TO SPEAK WITH ME OR RETURN CALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

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