NHTSA Complaint #11617414 — 2023 VOLKSWAGEN ID.4

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11617414
Vehicle	2023 VOLKSWAGEN ID.4
Component	STEERING
Date of Incident	September 27, 2024
Date Filed	October 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

On the morning of September 27, 2024 while stopped at a retail store in Wake Forest, NC, the 2023 Volkswagen ID.4 steering column module part #j764 failed without warning. The steering column locked up and would not unlock after many attempts. The vehicle’s drive systems were also impacted resulting in the drive units/gears to lock resulting in the car becoming inoperable until the unit is replaced. Contacted VW Customer Care on October 1 for repair assistance. At this time, VW believes consumers should be burdened with the cost to repair this failed critical component which is necessary for the car to function and operate.

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