NHTSA Complaint #11617364 — 2016 ACURA TLX

The following complaint is in relation to NHTSA Safety Recall 23V-751 and the Acura Corporation's unwillingness to recompense the registered owner for catastrophic damages that occurred to the engine. The vehicle in question is a 2016 Acura TLX, and the recall applied to the Acura MDX, Honda Pilot, Honda Odyssey and Honda Ridgeline. The manufacturing defect, which potentially involved 248,999 vehicles, was the connecting rod bearing of the crankshaft prematurely wearing and seizing. This is precisely what occurred to this TLX. The chronological events of this incident are quite revealing. On Jan 2023, midwinter, while driving on [XXX] near the Canadian border, the engine completely lost power, leaving the registered owner, XXX stranded on the interstate alone for 30 minutes. There were no warning lights, only a knocking sound originating from the engine. The vehicle was eventually towed to a nearby auto shop. The vehicle was not towed to an Acura or Honda dealership due to the extended distance, as XXX was employed at the US Port of Entry on the US/Canadian border, a remote location. The mechanics at the auto shop determined the entire engine needed to be replaced and repairs were completed on [XXX] and XXX paid $6,360.30 out of pocket. An effort to be compensated by Acura was denied. As of Nov 2023, Honda has 1450 claims. According 23V-751, Honda received its 1st complaint regarding this matter on Feb 2020 and investigated through Sept of 2023. Only until [XXX] did Honda decide to conduct a safety recall, well after the catastrophic failure of the aforementioned TLX which occurred on Jan 2023. And it was only until Jan 2024 that notification (24-002)of this defect was initiated. Again, Acura refuses to accept any responsibility or accountability for this incident, nor did it care to investigate the matter in its entirety, simply stating if the vehicle was not inspected by an Acura dealership (typical response), they are absolved of any wrongdoing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A