NHTSA Complaint #11657353 — 2016 ACURA TLX

In June 2023 My 2016 Acura TLX was diagnosed as an issue with the lower rod bearing by my mechanic and confirmed by Fisher Acura to have a lower engine bearing problem. January 2024 the recall was issued for my TLX rod bearing, after I had replaced the engine. I have filed a claim with Honda for the reimbursement cost of replacing my engine but Honda is denying my claim for the reason I did not have the bottom of the engine disassembled by Honda service dept. to identify the problem. This would have been at my own expense, because the recall had not been issued yet. I followed Fisher Acura's recommendation and worked with my mechanic instead. I followed my mechanic's recommendation and decided to spend money to replace the engine rather than spend money rebuilding the engine which would have been much more expensive. I followed all the right steps before Honda issued a protocol to follow. I had to fix my car, before they even knew what the fix was. I am writing to you today asking for your help, please. Honda corp. is not helping me at all and I believe they owe me money for the cost of the engine I had to replace. Honda has not helped and in fact been very unhelpful and difficult to work with. I paid $4500 for a used engine and install, $400 for Fisher Acura to diagnose and a couple of tow charges totaling $150. $5050 is what I am hoping to recuperate due to this recall. Logan from Honda Corp. is my case manager (Case #[XXX]). After multiple discussions with him presenting my case, he seems to be looking for any reason possible to deny my claim and has not reimbursed me for the repairs I incurred due to this recall they are not taking responsibility for. Let me know if you need anything else. Thank you. You are my last hope INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)