NHTSA Complaint #11617357 — 2023 SUZUKI V-STROM 800

I purchased this new motorcycle (2023 Suzuki V-Strom 800de) from the dealership in March of 2024. I had read numerous post on Facebook and other message boards regarding a pending recall covering the rear tire and how the tread was separating from the tire and cause a collision. Like numerous others, I stopped riding it and waited for the recall. After more than a month with no notice, I called my dealership and was told they heard about it, but had not been officially notified. I got tired of waiting so I ordered, and installed new tires. I saved the old tires because they only had 100 miles on them and Suzuki told me they would reimburse me for the cost of the tires and labor. I later emailed them and they rejected my claim. Their customer service said since I purchased the replacement tires prior to the official recall notice, they were not going to reimburse me or replace anything. They claimed there was no way I would have known of the pending recall. Numerous other people I have communicated with have received reimbursement or replacement tires even though they replaced their tires prior to the official notice. I feel that Suzuki is refusing to cover the cost of the replacement tires that I had to purchase if I wanted to ride this motorcycle and is finding ways to circumvent the recall. I would like this investigated. Thank you.