NHTSA Complaint #11617283 — 2015 NISSAN ALTIMA

Over the last 2 years I had both left and right side rear "lower link" suspension elements "rot out" and break while operating the vehicle. Both times leaving me stranded roadside. After the the 2nd failure I felt it couldn't be a coincidence and found Nissan has issued a voluntary action and admitted using faulty parts in Altima's between 2013 to 2018. They voluntarily extended the warranty to 10 years and unlimited mileage. They are now denying repair of my issue because I am 2 weeks beyond their arbitrary 120 month warranty extension. I say arbitrary because how can they put a time limit on parts you know to be faulty and are corroding? I have one of these known faulty parts and simply based on random circumstances mine failed 2 weeks too late. So they dodge responsibility for selling me a poor quality car? At the urging of the dealer, I escalated with Customer Satisfaction believing they would own up to this and acknowledge responsibility. Customer Satisfaction mandated I must tow the car to Nissan to confirm failure of the part - which I did at my expense. The dealer confirmed the part failure but Customer Satisfaction parroted the "denied because it was 2 weeks too late" position. I believe Nissan 1) Minimized to the NSTB the safety risk this failure poses (breaking while at moderate to high speeds and stranding people in traffic roadside), 2) Is failing to act in good faith to cover a know manufacturers defect and 3) is employing "bait and switch" tactics by telling customer to have vehicles towed to their service centers to only then deny coverage based purely on "calendar date" (in hopes of forcing a customer to pay to use their service center).