NHTSA Complaint #11617230 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. There was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle functioned normally. The contact stated that the failure had reoccurred. Additionally, the contact stated that the transmission was hesitating while shifting to the next gear, and occasionally slipped out of the intended gear while driving at various speeds. The contact stated there was an abnormal grinding sound coming from under the vehicle whenever the transmission slipped out of gear. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coil packs and spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer however, the dealer was unable to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.