NHTSA Complaint #11616835 — 2016 FORD FUSION

I am writing to file a formal complaint regarding my 2016 Ford Fusion Hybrid, which I purchased in late June 2024. Despite the ongoing issues with my vehicle, it does not appear on the NHTSA recall list, even though many other Ford owners are experiencing similar problems. Recently, I encountered severe symptoms, including a persistent coolant leak and a puff of white smoke from the tailpipe. Initially, the dealership diagnosed the issue as a simple battery problem related to a cylinder 4 misfire. Following their advice, I spent nearly $500 on a new battery and diagnostic fees. Unfortunately, after driving the car, the engine light reappeared, indicating that the initial diagnosis was insufficient. Upon further inspection, the technician found a puddle of coolant on top of piston 4, which suggests a significant internal problem. This situation mirrors complaints from other Ford owners regarding their EcoBoost engines, even though my hybrid engine is not classified as EcoBoost. I am concerned about the lack of action regarding these issues, especially since they pose serious safety risks. Additionally, I have been informed by Ford that an engine tear-down is necessary to diagnose the full extent of the problem. If deemed not covered under my warranty, I will be responsible for $1,710 for the tear-down alone, with an estimated cost of around $11,000 for a new engine. As a college student with limited income from a part-time job, I cannot afford these expenses. I urge the NHTSA to investigate this matter and consider the broader implications for all affected Ford vehicles. I look forward to your prompt response. These unresolved issues not only threaten my safety but also potentially endanger others on the road. My repeated attempts to seek support from Ford have been met with inadequate responses, leaving me frustrated and without a clear path forward. I urge the NHTSA to investigate my case and consider a broader review of similar Ford vehicles