NHTSA Complaint #11616728 — 2024 MAZDA CX-90 UNKNOWN OR OTHER

Complaint Details

ODI Number	11616728
Vehicle	2024 MAZDA CX-90
Component	UNKNOWN OR OTHER
Date of Incident	July 30, 2024
Date Filed	September 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Mazda's Driver Personalization System is highly defective and properly recognizes a driver, at best, 40% of the time. Since multiple functions are tied to this system such as seat position, steering wheel position, infotainment presets, and a variety of other vehicle preferences, this not only causes an inconvenience issue but also a safety issue. The safety problem is that one has to stop the car, put it into Park, press through multiple menus and keystrokes just to change the setting to the correct driver.

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