NHTSA Complaint #11616039 — 2013 RAM 1500

The contact owns a 2013 Ram 1500. The contact stated while driving at approximately 5 MPH leaving a parking space, the steering wheel seized. The contact stated that extra effort was needed to steer the vehicle in either direction. The contact stated there was no warning light illuminated. The contact stopped and turned off and restarted the vehicle several time however, the power steering functionality had not returned. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the electric power steering assist gears and sensors needed to be replaced. The vehicle was repaired. The contact stated that the independent mechanic had related the failure to NHTSA Campaign Number: 16V167000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 185,000.