NHTSA Complaint #11615937 — 2017 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11615937
Vehicle 2017 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700.00 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.

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